Frequently Asked Questions

Here is a list of our frequently asked questions. If you do not find your question or answer here. Kindly contact us.


ZOOMPesa is the only mobile or online money transfer service that LOWERS FEES and GIVES BACK to the local community.

ZOOMPesa EMPOWERS expatriates from Kenya and other countries to make International Money transfers from online or mobile phones directly to a recipient’s mobile money account. The recipient’s mobile account is instantly credited with the funds, while the sender’s bank account is debited.

ZOOMPesa is DIFFERENT: for every money transfer we make, a percentage of our fee will be given to projects focused on social good in the recipient’s local area. These include schools, clinics, and similar efforts. Our customer community will help us identify the local recipients.

That's why we call ZOOMPesa the money transfer service with a heart.

Our toll free hotline is available 24/7 for all customer enquiries and support.

Our Online platform guarantees a simple,secure and reliable money transfer service to your loved 24/7.

ZOOMPesa is committed to keeping our customers information and transactions safe and secure. We use the best technologies in the industry for our payment gateways and data encryption.

Transactions on this site are protected with up to 256-bit Secure Sockets Layer encryption.

Money is send as soon as payment is complete. You will get an email and sms notification as soon as the money is received by your loved one.

If you have registered but you are unable to send money either your account has not been fully verified or you may not be able to send money from your country of registration. Kindly contact our customer service team for assistance.

Currently you can send money to Kenya. We are soon expanding to other countries in Africa.

The maximum amount that can be sent per transaction is KES 70,000

The maximum amount that can be sent per day per customer is KES 70,000

For ZOOMPesa to Mobile wallet, the money is delivered instantly after payment is complete.

For ZOOMPesa to any Bank Account, the money is deposited to your loved ones account in between 3 to 5 business days.

In both cases the sender and the recipient will be notified of the transfers as soon as they are complete.

Money can be received to a mobile wallet

Money can be received to a bank account

You pay for the transfer through any of the following payment options available on our platform.

  • Visa and Mastercard Debit or Credit Cards
  • Interac Online
  • Interac Email Money Transfer

The promo or discount code is entered on the checkout page. It is required to click the "apply discount" button in order to redeem the discount code."

Airtime topup is instant after payment is complete.

When you refer your friend to ZOOMPesa, they get an email invitation with a link to register.

Once your friend registers, your account is instantly credited with 100 ZOOMPoints.

When the referred friend completes the first successful transaction. Your account is instantly credited with an extra 295 ZOOMPoints. Your friend also gets a FREE 250 bob airtime voucher.

You can then redeem these ZOOMPoints to discount vouchers for sending money and gifts of airtime. 100 ZOOMPoints are converted to $ CAD 1.