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ZOOMPesa Systems & Technology LTD
Effective Date: June 01, 2014
This Privacy Statement describes how ZOOMPesa Systems and Technology LTD. ("ZOOMPesa", "we", "us" and "our") collects, uses and discloses your personal information. "Personal information" is information about an identifiable individual, as more particularly defined or limited under applicable Canadian privacy legislation. This Privacy Statement applies to our collection, use and disclosure of personal information about our consumer and business customers and other individuals we deal with in Canada ("you" and "your"). This Privacy Statement does not apply to information about our employees or to information that is not personal information.
INFORMATION WE COLLECT
ZOOMPesa collects personal information about you from a variety of sources in the course of providing money transfer and payment services and related products and services we provide. Personal information we collect and the sources of such personal information include the following:
HOW WE USE PERSONAL INFORMATION
ZOOMPesa generally uses personal information in the course of its money transfer, payment and related services and products for the following purposes:
INFORMATION WE DISCLOSE
We may disclose your personal information to our affiliates and to unaffiliated third parties in connection with the purposes described in this Privacy Statement as follows:
OFFERS, PROMOTIONS AND OPTING OUT
ZOOMPesa may use your contact details and information about your use of our services (e.g. frequency, value of money transfer, or destination country) for marketing and solicitation purposes to send you offers, promotions or information about additional products and services of ZOOMPesa and our affiliates that may be of interest to you. In addition, ZOOMPesa may disclose your contact details to third parties to permit those organizations to offer and provide information about their products and services that may interest you. These third parties may include, as examples:
You may "opt out" or withdraw consent to the use and/or disclosure of your personal information for the purposes described in this section at any time by checking the appropriate box on an online or offline form, if available, or by calling Toll Free +1 800 867 1281 or otherwise by contacting us as described in "Contact Us" below. If you do not "opt out" or withdraw your consent as described above, we will assume that you consent to our use and disclosure of your personal information for marketing and solicitation purposes as described in this section.
Some of ZOOMPesa services (for example money transfers) are made available using online forms at our Web site, www.zoompesa.com. Personal information you provide on online forms or by other electronic means will be collected used and disclosed as described generally in this Privacy Statement.
In addition, when visit or use our Web sites, we collect information about the domain and host from which you access the Internet; your computer's Internet address; the browser and operating system software you use; the date and time you access our Web site and the Internet address of the site from which you linked to our Web site when you visit us. We use this information to diagnose, administer and optimize our Web sites and web-related services.
When registering or creating an account at our Web sites, we collect your password and login name and other information we may request in order to identify you, maintain security of our Web site and verify and control access to your account or online profile. If you make inquiries through the e-mail links, forms or other contact methods provided on our Web sites, these inquiries are forwarded to our office, and are used to respond to your inquiry and maintain a record of correspondence.
We use Internet technologies like cookies and web beacons to facilitate the services we provide on our Web sites and your use of our Web sites, including:
A "cookie" is a text file placed on your computer's hard drive by a web server, which allows for personalization of certain aspects of your visit to that Web site. "Web beacons" are transparent electronic images placed in the web code that collect non-personal data while visiting a web site. Cookies and web beacons can usually be disabled by changing your browser preferences. Your browser usually has documentation on how to disable cookies and web beacons. Note that disabling cookies may limit the performance of ZOOMPesa Web site. If cookies are disabled, certain features of our Web sites may not function properly, and you may not be able to register or use your online account.
Children's Privacy. Our Web sites are not directed at children under the age of 18. ZOOMPesa does not knowingly collect or maintain personal information at our Web site from those we actually know are under the age of 18.
External Web sites. Our Web sites may be linked to or from third party Web sites. These links are provided as a convenience only, and ZOOMPesa is not responsible for the content or privacy practices of Web sites that are linked to or from our Web site. You are advised to review the privacy policies of any third party Web sites you visit.
Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes described in this Privacy Statement, if applicable, or otherwise at the time of collection of your personal information.
Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an âopt outâ option provided, if any. Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney).
You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services. Note also that where we have provided or are providing services to you, your consent will be valid for so long as necessary to fulfill the purposes described in this Privacy Statement or otherwise at the time of collection, and you may not be permitted to withdraw consent to certain necessary uses and disclosures (for example, but not limited to, maintaining reasonable business and transaction records, disclosures to Canadian and foreign government entities as required to comply with laws, and reporting on credit information after credit has been granted, if applicable).
We may also be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
CONFIDENTIALITY AND SECURITY
We endeavor to maintain physical, electronic and procedural safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees, agents, representatives and mandatories that require access to your personal information in order to fulfill their job requirements will have access to your personal information.
No data transmission over the Internet or the telephone can be guaranteed to be perfectly secure, and any personal information you submit to us or access electronically or over the telephone is done at your own risk, and ZOOMPesa does not guarantee or warrant the security of information transmitted in these manners. You should be aware that third parties may unlawfully intercept your transmissions or may wrongly instruct you to disclose personal information to them while posing as ZOOMPesa and you should exercise caution when providing personal information to any person.
ZOOMPesa record retention policies dictate that we maintain information about you, including your opt-out choices, for a fixed time period. If you do not perform another transaction during the fixed time period, your Information, as well as your opt-out choice will be removed. If you perform another transaction or otherwise provide us with personal information thereafter, you will be afforded another opportunity to opt-out.
ACCESS AND CORRECTION
ZOOMPesa may establish and maintain a file of your personal information for the purposes described in this Privacy Statement, which will be accessible at our office, ZOOMPesa Systems & Technology LTD. at 60 Bristol Rd E-Suite 303, Mississauga, ON L4Z3K8. If you wish to request access or correction of your personal information in our custody or control, you may write to the mailing address provided below, attention Chief Privacy Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. To protect your privacy and security, we may require additional information to verify your identity when requesting access or correction.
ZOOMPesa reserves the right to modify this Privacy Statement from time to time. You can get updated Privacy Statements by calling us at the telephone number listed above or by visiting our Web site at www.zoompesa.com. We urge you to review this Privacy Statement frequently to obtain the current version. Your continued provision of personal information or use of our services following any changes to this Privacy Statement constitutes your acceptance of any such changes.
To provide your personal choice or to change account information go to your on our website. If you have questions about our privacy practices or Information we maintain about you contact us.
We also accept questions by regular mail and by telephone at the contact information identified below:
ZOOMPesa Systems & Technology LTD.
60 Bristol Rd E, Suite 303,
Mississauga, Ontario L4Z3K8
BY TELEPHONE: Toll Free +1 800 867 1281
BY EMAIL: firstname.lastname@example.org
ZOOMPesa is THE safe, simple, secure, social way for people from Kenya and other countries to make International Money transfers using SMS from any type of mobile phone or device; or Online payments.
The recipient's mobile account is instantly credited with the funds, while the sender's bank account is debited. The BIG ZOOMPesa DIFFERENCE: Other services charge as much as 10% depending on the amount sent. For the recipient, that can mean less money for buying food or seeing a doctor.
ZOOMPesa reduces fees 20-50% (depending on the amount sent). The BIGGER ZOOMPesa DIFFERENCE: Existing services charge for each individual transfer.
ZOOMPesa charges a single low fee (depending on the total amount sent) for transfers to two or even three different people. The BIGGEST ZOOMPesa DIFFERENCE: Experts send money home to improve their families' lives. ZOOMPesa wants to improve lives, too.
ZOOMPesa is the only company that dedicates a percentage of every transfer fee to projects focused on social good, such as schools, clinics, etc., in the recipient's local area. Our customer community will help us identify potential recipients.
ZOOMPesa is registered and regulated by the Financial Tracking and Analysis Center of Canada (FINTRAC). We have established a working relationship with the association that connects to the major banks in Canada, as well as the telecom networks in Africa, to allow for real-time disbursement of funds and settlement.
Here are the steps for doing an EMT at ZOOMPesa.1. Use your Interac E-Transfer from your bank to email the money to email@example.com
Below is a list of financial institutions that participate in EMT. Click Bank logo to access respective website.